Stone County Hospital Rebranding Modernizing Stone County Hospital's Brand Identity

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The Objective & Strategy

Our objective was to position the hospital with a more modern persona and fresh brand. Strategies included brightening the brand profile with a new, more modern color palette, and updating the logo design to capitalize on the recognition of ‘SCH’ as a common acronym among the public. Advertising prominently features specialty and front line providers to better bring the “Neighbors Serving Neighbors” tag line to life. Provider expertise was highlighted in a weekly “Ask the Provider” feature column.

The Audience

18,000 households within a 30 mile radius | Community and business leaders | Family practice & other specialty providers to join hospital team

A series of three television commercials were developed highlighting the “Neighbors Serving Neighbors” messaging and featuring key front-line clinic providers and services offered.

The website was totally overhauled to be an extension of the new brand. It is now mobile friendly, and includes a new Health Library with new online tools, online Patient Portal and an easy to use navigation.
Stone County Hospital newsletter after redesign
Stone County Hospital newsletter

The new design is heavy on imaging and specific targeted information that leads people to the new website and/or hospital or clinic.

This critical access rural hospital, with an established yet dated brand, wanted to increase awareness among the community and patient base of its services. Of specific interest was increasing awareness of its family medical clinics and wellness care, specialties offered, providers, and the wide array of diagnostic tests offered without having to make the drive to a major hospital.

  • Stone County Hospital custom icon
  • Stone County Hospital custom icon
  • Stone County Hospital custom icon
  • Stone County Hospital custom icon
  • Stone County Hospital custom icon

A series of 10 simple rack cards were developed to allow marketing staff, as well as consumers, to get just the information they needed and was more cost-effective.

Stone County Hospital rack card
Stone County Hospital rack card
Stone County Hospital Digital and Print Ads

The new brand colors were extended to new ads, and copy simplified and directed to specific targets and/or services.

Stone County Hospital Mobile Facebook Feed

Our engaging social media marketing campaign mirrored overall brand strategy by featuring employees and staff prominently, as well as new services, “Ask the Doctor” segments and community involvement.

Warm, engaging custom photography was used to personalize each provider to prospective and returning patients and their families.

The Results

  • Over 700% increase in likes to SCH Facebook page with significant increase in reach and engagement.
  • Website traffic has doubled to over 5,000 visitors a month and rising.
  • Most importantly, the campaign resulted in a significant increase in visits to the hospital’s community clinics.
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